IMPORTANT SAFETY WARNING

Product safety replacement 

VELUX roof window 
Risk of spontaneous glass breakage
posing risk of injury

The products affected were produced and sold
between 1997 and 2003 with pane code 00UE in pane widths:

• C width – pane width 39cm
• F width – pane width 48 cm
• M width – pane width 61 cm

The inner glass sheet of these products has been found to be at risk of spontaneous breakage causing glass to fall. This presents a risk of injury to anyone underneath or close to the window at the time of breakage. Cold temperature is a known factor in increasing the risk of breakage.

To determine whether you have one of the affected panes in question in your roof window, please follow these steps:

1 Check pane width

2 Rotate window

3 Locate and note pane code

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY AFFECTED PRODUCTS.

We will arrange an appointment to visit and replace the affected pane(s) free of charge at your convenience using a new VELUX pane with laminated inner and toughened outer sheets of glass.

If a breakage occurs prior to having any affected product replaced, please take care when handling loose glass fragments.

When accessing product and production code, please avoid opening any windows with shattered or broken glass to ensure safety.

We apologise for the inconvenience caused.

VELUX Company Ltd
Web: velux-pw.velux.co.uk
Phone: 01592 778229
Available: Monday to Thursday 8.00 - 16.30, and Friday 8.00 - 12.00